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FAQ

Frequently Asked Questions


82% of the questions answered within 3 hours or less

General questions

Are my seats together?

For all Premier League teams, we guarantee up to four seats to be seated together. For a lot of clubs, we can do more seats together, depending on the allocation we have. For FC Barcelona and Real Madrid, we have 2 options per category listed. One option for seating as pairs (two seats together) and an option for seating as three together. This means three seats together in the same row. If you would like to have more seats together, please contact our team to check the availability and prices.

Are you able to offer large groups seated together?

Depending on the venue and/or event we can offer large groups to be seated together. Please contact our team on info@p1hospitality.com to check the availability and options for group requests.

The event which I would like to visit is ‘On Request’ on the website. What should I do?

It might happen that the availability on the website runs out as the event is getting closer. Please contact our team so that we can check availability wit our partners for the requested event.

Are the event dates confirmed?

Around 6-8 weeks prior the event the exact match date and time will be announced. It will always be possible that dates change due to television rights or cup games. Please check the official channels to make sure you are counting on the correct date.

What happens if a game date is moved and I cannot attend?

Weekend games will normally be played on Saturday or Sunday. In the small chance a match is moved to Friday or Monday around that same weekend, we cannot cancel the order without any charges. Please make sure to book your trip in a way that the event can be visited. In case an event will be moved to more days or even weeks of the original weekend, and you are not able to attend, we will try to resell the purchased tickets. You can off course keep the tickets for the new date as well. Please note that the resell price may vary or may be lower than the original price.

Am I allowed to wear team merchandise or away team clothes/merchandise?

Depending on the venue and category the restrictions on clothing may vary. Please check the product page to make sure there aren't any restrictions in clothing. Away fans are not allowed to wear any away teams clothing. The venue may deny access to any away fan. P1 Hospitality is not responsible for anyone who is trying to enter the stadium with away team clothing.

Ordering tickets

What is included with the hospitality tickets?

This depends on the event and the category selected. On the product page there is a description about what is included with the tickets. For some events we offer seat only as well.

Why do the categories vary for the same football club or venue?

We might have different options for different matches of the same club. We do buy more inventory based on popularity of the game and this extra inventory does vary from our seasonal stock.

Can I change my order after I have placed a booking already?

Yes, in case you would like to change the quantity or category after you have already placed a booking, please contact our team as soon as possible. We will try to change the booking as close as possible to your needs. Please note that prices might have been changed after the original booking. Extra costs will be applied if needed.

Prices

Are there any discounts for students, children or seniors (60+)?

Unfortunately not. Every person attending the event will need to buy the same ticket. Even young children or babies will need to have a ticket.

Why is the price we paid fort he ticket different than the price printed on the ticket?

The prices shown online may vary from day to day due to availability and demand for the events. Venues sometimes change prices as events are getting closer and so do we.

Delivery

How will I receive my tickets?

For the events listed on our website there are 4 types of tickets. Depending on the venue and/or event the ticket type will vary.

Option 1: Paper tickets. We will make sure that your package will be ready at your hotel reception at latest one day prior the game. Our customer service team will contact you in order to check your accommodation to guarantee a safe and secure delivery. In case it is not possible to deliver to your accommodation in the event city, we are able to send the package to your home address on time or arrange a hand over with one of our local couriers.

Option 2: E-tickets. Some clubs or events are working with e-tickets only. We will send you the e-tickets per e-mail in the week before the game, before you are travelling to the event city. In that case you are able to print the ticket at home.

Option 3: Mobile tickets. Some venues are providing so called mobile tickets only. This is a file which can only be opened on a smartphone with a wallet on it. Most smartphones have a wallet installed on it when installed for the first time. We will provide a full instruction together with the mobile tickets, which will be e-mailed to you as well on time.

Option 4: Box Office Collection. There are venues or events where the tickets can only be collected at the Official Box Office of the venue. We will need one lead name to provide to the venue to arrange the reservation. By showing a photo-id, the tickets will be given out at the Box Office. Full instructions will be sent to you on time to make sure you have time enough to collect the tickets.

 

When do I need to provide my hotel details to make sure the tickets are delivered on time?

We understand that you might not have booked an hotel while booking the tickets on our website. We ask you to provide your details directly after you have booked your accommodation. In case there is no accommodation at all in the event city, please let us know so that our logistics team can arrange another way to deliver your package.

How do I receive my tickets if I only receive on matchday in the event city?

It's not possible to deliver the tickets to your hotel, we will make sure that you receive the tickets at your home address before you travel to the event city. We can even arrange a Box Office collection for the events who provide paper tickets, in that case the tickets can be collected on matchday right next to the stadium. We will communicate this on time.

The hotel cannot find my package while I’m checking in?

Please contact our emergency number as soon as possible. This will be provided after the booking process. We have full information about who received the package at the reception, the date and time of delivery and a signature of the person who signed. This way we can always find the envelope.

Do I need any identification on entering the venue?

We always advise everyone to bring a valid photo ID to avoid problems by entering the stadium. In case tickets need to be collected from the official Box Office on matchday, a photo-ID is required in order to obtain the tickets.

The package got lost at the hotel or with the secured mail, what now?

In case a package gets lost with the post we will make sure that replacement tickets will be delivered or are available to collect from the Box Office on matchday. We will communicate this on time.

Do I need to print out my e-tickets?

Yes, all e-tickets will need to be printed and taken with you to the stadium.

 

Getting to the stadium

What time do I have to enter the stadium or venue?

On the product pages you’ll find more specific information regarding opening hours of the lounges and bars (if that’s included in your hospitality package). Most of the stadiums are open two and a half hours before kick-off. Come early to avoid busy public transport times and security checks.

What is the best way to travel from the city centre to the stadium?

It really depends on the city but if you want to go early the best ways to get to the stadium is by taxi or uber. The metro/tube would also be a good option because most of the metro/tube stations will be within walking distance of the stadiums. On matchdays the city centre can be very busy, and the traffic will be horrible. Come early to avoid any problems or stress.